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Disputes

Last updated: 4/12/2026

How Disputes Work

If you have an issue with a transaction — an item not as described, a missing shipment, or a payment problem — Bambino provides a process to help you resolve it.

Steps to Take

  1. First, contact the other party directly through Bambino messaging
  2. If unresolved, contact Bambino support at help@bambinoswap.com with your order details
  3. Provide as much documentation as possible (photos, messages, tracking)

Platform Role

Bambino is a marketplace platform, not a party to transactions between users. We may assist in facilitating a resolution but are not obligated to do so and cannot guarantee outcomes. See Section 32 of our Terms and Conditions for full details.

Resolution Expectations

  • Bambino will review submitted disputes on a case-by-case basis
  • We may contact both parties for additional information
  • Resolution timelines vary depending on the complexity of the dispute
  • In some cases we may escalate to Stripe for payment-related disputes

What We Cannot Do

  • We cannot force a refund outside of Stripe's payment process
  • We cannot guarantee recovery of items or funds in cases of fraud
  • We are not a regulatory or legal authority

Contact

For dispute assistance: help@bambinoswap.com

This Disputes policy is incorporated by reference into Bambino's Terms and Conditions. Bambino reserves the right to update this policy at any time. Continued use of the platform following any update constitutes acceptance of the revised policy.